Terms of service

Last updated: 9 October 2026

1. About these terms

These terms apply to clouded.club and to CLOUDED membership. By using the site or joining CLOUDED, you agree to them. If you do not agree, please do not use the site or join.

CLOUDED is an independent club night and music brand based in Manchester, United Kingdom. It is operated by Suriya Media, which also runs ZIVSOUNDZ, in partnership with DO NOT DISTURB. You can contact us at hello@clouded.club, and we will give you a postal address on request.

How we handle your personal information is set out separately in our Privacy Policy.

2. Using this site

You may use clouded.club for your own personal, non-commercial use. Please do not try to break, overload or gain unauthorised access to the site, scrape it, or use it in any way that is unlawful or that interferes with anyone else's use of it.

We work to keep the site available, but we do not promise it will always be available or free of errors. We may change, suspend or withdraw any part of it at any time.

3. CLOUDED membership

CLOUDED membership, as described in these terms, is free. There is nothing to pay, and no purchase is needed to join or to stay a member.

If we ever offer a paid membership, it will be a separate thing with its own price and its own terms, and we will set those out clearly before you sign up to it. Joining the free membership does not sign you up to anything paid, and the free membership described here will stay free.

Membership is intended for people aged 18 or over, because CLOUDED events are over-18s only.

To join, you give us your email address. You can add your name, phone number and a city preference if you want to, but you do not have to.

You can leave at any time by using the unsubscribe link in any email we send you, by replying STOP to any text, or by emailing hello@clouded.club. Leaving is immediate and costs nothing.

4. What free membership includes

Membership is our way of telling you about CLOUDED first and giving members things we do not give everyone else. What that looks like in practice will change over time. At the moment it includes early access to tickets before general release, member offers and discounts, member-only giveaways, the chance to request music and to tell us where CLOUDED should go next, and photos from our events.

Please read that as a description of what we do, not a guarantee of any particular benefit on any particular date. Specifically:

• Early access means we tell members about a ticket release before we announce it publicly. It does not guarantee that tickets will still be available when you get there, or that there will be an early release for every event.
• Member offers and discounts are offered from time to time, in whatever amount and on whatever terms we publish at the time. They are subject to availability, cannot be used with other offers unless we say so, and have no cash value.
• Giveaways run under the specific rules we publish with each one. Those rules take priority over these terms for that giveaway.
• Music requests and city preferences are suggestions. We read them and they genuinely shape what we do, but we are not committing to play a particular song or to put on an event in a particular city.
• Photos are shared when we have them, and we may not photograph every event.

We may add to, change or withdraw any part of membership. If we make a change that significantly reduces what membership gives you, we will tell members by email.

We may suspend or end your membership if you misuse it, for example by abusing a discount or giveaway, or by behaving in a way that puts our events, our team or other guests at risk.

5. Tickets

Tickets for CLOUDED events are sold by DICE, not by us. When you buy a ticket you are entering into a contract with DICE under DICE's own terms and conditions, and those terms cover payment, delivery of your ticket, resale, and refunds.

Line-ups, set times, support acts and running order may change. A change of that kind is not normally grounds for a refund. If an event is cancelled or rescheduled, we will say so on our channels, and refunds are handled through DICE.

6. At our events

CLOUDED events are over-18s only, and you may be asked for photographic ID. Entry is subject to the venue's own conditions of entry and to our reasonable discretion. We and the venue may refuse entry or ask you to leave, for example for abusive, threatening or discriminatory behaviour, or where we are required to by law or by the venue's licence. Where you are refused entry or removed for that kind of behaviour, you will not normally be entitled to a refund.

We photograph and film our events. If you would rather not appear, see section 6 of our Privacy Policy for how to tell us.

7. Our brand and content

The CLOUDED name, logo, artwork, photography, video and written content on this site belong to us or to the people we licence them from. You may share our posts and link to our pages. Please do not copy, adapt, resell or use our content commercially, or use our name or logo in a way that suggests we are involved with something we are not, without our written permission.

8. Anything you send us

If you send us a song request, a city suggestion, a message or anything else, you keep ownership of it, and you give us permission to use it to run and promote CLOUDED. Please do not send us anything unlawful, abusive, or that you do not have the right to share.

9. Links to other sites

Our site links to places we do not control, including DICE and our social media. We are not responsible for their content or their terms, and a link is not an endorsement.

10. Our responsibility to you

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded.

Subject to that, we are not liable for loss that was not reasonably foreseeable, for loss of profit or business, or for anything arising from an event being changed, postponed or cancelled by a venue, an artist or circumstances outside our reasonable control.

If you are a consumer, you have legal rights that these terms do not affect. Nothing here takes those rights away.

11. Changes to these terms

We may update these terms from time to time. The date at the top shows when they last changed, and the version on this page is the one that applies.

12. Law and jurisdiction

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live elsewhere in the United Kingdom, you may also bring proceedings in your local courts.

13. Contact

Questions about these terms: hello@clouded.club.